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Shipping & Returns

Your right to cancel

It may, for whatever reason, to cancel the order within 6 hours after the purchase, before the goods are actually delivered and get your money back.

The cancellation of an order must be made in writing, quoting the order number. This can be sent by e-mail customer service.

If the goods have already been dispatched before cancellation, please return the goods to us in original condition within 14 days of receipt.

Signature necessary

A signature is required upon delivery of your order. If nobody at the delivery address, you do not receive. To request the product, you need to pick up the item at delivery within the period indicated on the card left in your location when you missed the first time the delivery.


Kate Spade outlet provides worldwide free shipping on orders of two items, we use International Express Service for all international deliveries. It takes about 7-15 days to deliver at home in the world without postage. Delays may occur during the months of September to March due to the high demand and heavy load on postal services and customs. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we deliver your order on the shipping company. International orders may be subject to taxes / duties. For more information contact your local customs. These costs are borne by the recipient of the package and are not paid by Kate outlet sword.

Your right to cancel

If you cancel the order, you must direct us an email. 25% cancellation fee applies. Most orders ship within 1-2 days from the date of order. Shipped orders can not be canceled.

Your right to return

In the unlikely event of manufacturing faults, we would replace / repair the products at no cost to the customer. Return an item, you must e-mail and inform us of the reason. We will then give you further instructions. The goods must be returned within eight days of receipt, and includes brand new packaging and labels. We credit your original method of payment, excluding 30% restocking / tax or US $ 50 return fee. All shipping costs associated with returning the goods is borne by the consumer.

Your right to exchange

To exchange a product, you must send us an e-mail and inform us of the reason. We will then give you further instructions. Goods can be exchanged within 8 days of receipt, provided that these unused and in original condition with all packaging and labels. When returning an item for an exchange, make sure your name, address, phone number and instructions are clear. All costs associated with the exchange of goods are the responsibility of the consumer.

It is recommended to use trackable delivery, because we will not be responsible for lost shipments. For overseas orders this process can take up to 30 days.

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